The Covering Beauty Blog

Everything you need to know about insurance for your beauty business.

Keeping Your Tanning Salon Safe

Posted September 26th, 2012 by Jeff Pulford

Today’s blog focuses on keeping your tanning salon safe.  The following article is edited from Tan Pro News by Bill Coons, Senior Loss Control Specialist of THOMCO

If you’ve been in the tanning salon business for any length of time it comes as no surprise that protecting your customer’s privacy is extremely important to protecting your business’s livelihood.

Challenges

There are unique challenges that tanning salon owners face with the major being ‘peeping Toms’.  As a salon owner it’s your duty to your customers, your business, and arguably the industry to create an environment that discourages voyeurism at every level.

Posted Policies

It’s a good idea for tanning salons to create internal policies related to customer privacy.  Employees need to be explained the company’s policies and given a copy in writing as well as sign an acknowledgement that they received and understand the policies.  At minimum policies should address the following: room security and privacy, protecting customer’s personal information, reporting suspicious behavior of other employees or customers, and consequences for violation of the policies.

Employees

Salon owners have a responsibility to perform criminal background checks on all employees prior to employment.  Employees need to have an open communications policy with management so if they witness odd behavior from a co-worker, management can take action.  It is a good proactive for owners to observe employees through security camera systems or two-way mirrors to pick up on possible inappropriate behavior.

Buildings

Recent stories in the news on this topic include allegations of hidden cameras in fans, A.C.s, and plants.  A [particular] recent story in the news talks about a perpetrator climbing above a drop down ceiling and observing patrons form a neighboring retail space.  Common incidents of privacy violations involve the use of cell phones reached over wall openings to take pictures or videos of unsuspecting patrons.  To prevent this activity which is commonly agreed upon spur of the moment rather than being planned, easy access to room openings must be eliminated.

Record Keeping

When it comes to defending claims against a business, a successful defense will depend on what you can show a potential jury you did to prevent an incident.  Maintaining records of employee training on this topic, written policies, building design and a written company policy will go a long way to defend against claims.

 



No Comments »